Overview

Our refund and returns policy has a duration of 30 days from the date of purchase. Beyond this period, we regret to inform you that we cannot offer a full refund or exchange.

For a return to be eligible, the item must be unused and in its original condition and packaging.

Certain items are exempt from being returned, including perishable goods like food, flowers, newspapers, or magazines, as well as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additionally, the following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

A receipt or proof of purchase is required to complete your return. Please refrain from returning your purchase directly to the manufacturer.

Partial refunds may be granted under specific circumstances, such as:

  • Books showing obvious signs of use
  • Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds Process:

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven’t received your refund yet, please first check your bank account. Subsequently, contact your credit card company and bank, as there may be processing delays. If the issue persists, feel free to reach out to us at {email address}.

Sale Items:

Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at {email address} and send your item to the provided physical address.

Gifts:

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be credited to the original payment method.

Shipping Returns:

To return your product, please mail it to the provided physical address. You will be responsible for paying the shipping costs for returning your item. These costs are non-refundable. Depending on your location, the time it may take for the exchanged product to reach you may vary. For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Help?

For any inquiries related to refunds and returns, please contact us at {info@jsocollection.com}. We are here to assist you.